Tenant FAQs

• What are your working hours?

  Monday - Friday: 8 AM - 5 PM (EST)

• Do you have an office address?

  Yes, by appointment only:

  Main Office
  500 NE 13th Street, Fort Lauderdale, FL 33304

  Palm Beach Office
  2054 Vista Pkwy #400 West Palm Beach, FL 33411

  More info

Rental Applications & Tours

• How can I apply for a rental?

  We recommend touring the unit first. Once ready, apply here:
  Apply Now
  (Each application is for one unit only.)

• Can my application be used for multiple units?

  No, you must apply separately for each unit.

• How can I schedule a visit?

  Go to www.mayfairpropertymanagement.com
  Click Find a Rental
  Select a unit and click More Info
  Click Book a Tour
  Need help? Call (954) 779-6053 ext. 1.

• Will someone be there when I visit the unit?

  Watch this tutorial. For rescheduling, call (954) 779-6053 ext. 1.

• How long does the application process take?

  Typically 3–5 business days, depending on how quickly required documents are submitted.

• Can I sign a lease longer than one year?

  We offer 1-year leases, with occasional exceptions.

• How soon can I move in?

  After approval, signing documents, and completing payments. If an HOA approval is required, it may take 15–30 days.

• How can I check if an apartment has applications in progress?

  Call (954) 779-6053 ext. 1.

Payments & Fees

• How can I pay my rent?

  At an authorized retailer using your barcode.
  Online via the Resident Portal using a bank account or credit card.

• Where can I find my barcode for rent payments?

  It’s in your welcome package email or in your Resident Portal.

• Are there fees for rent payments?

  • Retail payment: $3.99 (Subject to changes)
  • Bank account via portal: $3.99 (Subject to changes)
  • Credit card via portal: $2.99 + 2.99% of the amount (Subject to changes)

  (For debit cards linked to a bank account, select 'bank account' to avoid extra fees.)

• What are my move-in costs?

  It depends on the property but typically they include:

  • First month’s rent
  • Security deposit
  • Administrative & utility fees
  • Pet fee (if applicable)

• What is the administrative fee?

  The administrative fee is $99 (subject to change) and covers lease setup, utility setup, and move-in processing.

• What is the minimum income requirement?

  Typically 2.5x the rent.

• Is there a minimum credit score?

  A 600+ score is preferred. Lower scores may be considered with conditions.

Leasing Policies

• Do you accept Section 8 vouchers?

  Yes, housing vouchers are welcome at all of our properties.

• When should I submit my Section 8 package?

  After your application is approved.

• Are pets allowed?

  Most properties are pet-friendly.
  Pet fees: $250–$500 per pet
  Aggressive breeds: Require pet liability insurance

• Do you allow short-term leases?

  No, only 1-year leases.

Resident Portal & Maintenance Requests

• How do I access my Resident Portal?

  Log in using the email registered on your lease. Each resident can have their own access.

• How do I request maintenance?

  Submit a request via the Resident Portal:
  - Android App
  - Apple App
  - Resident Portal Web
  
  Steps:
  Log in to your Resident Portal
  Go to Requests → Create Request
  Describe the issue and submit
  Leave your contact info for follow-up
  
  For urgent issues, email service@mayfairre.com or call (954) 779-6053 ext. 1.

Application Status & Availability

• How do I check my application status?

  The process has 5 stages:

  1. Submit your application online
  2. Pay the application fee
  3. Complete credit & background check
  4. Employer & landlord references verified
  5. If approved, schedule a virtual interview with the property manager

  (Check your email and phone for updates!)

• How can I check available listings?

  Visit our Available Rentals Page for current units, pricing, and showings.