Resident Information Guide

Welcome to your new place and to the Mayfair community!

We’re excited to have you here. Inside, you’ll find key tips on paying rent, submitting maintenance requests, and more — everything you need to settle in and feel at home.

How to Pay Rent

To pay your rent, you’ll need to set up your Resident Center account.

Step 1: Activate Your Account

Before you move in, you’ll receive an email invitation from donotreply@managebuilding.com (check your spam or promotions folder if you don’t see it).
Click “Activate Account” in the email and create a password. Your email will be your username.
If you didn’t receive the email, contact us at (954) 779-6053 ext. 0 or email help@mayfairre.com with your full name and property address.

Step 2: You Can Also Register Manually

Go to: www.MayfairPropertyManagement.com
Navigate to RESIDENTS >> RESIDENT PORTAL
Click Sign Up and follow the instructions.

Ways to Pay Rent

Automatic Payments: Set up recurring payments via credit card or bank transfer in your Resident Center. Avoid late fees and skip the hassle.
One-Time Online Payment: Log in monthly to make a single payment.
Cash Payment via PayNearMe: Pay at local retailers like CVS or 7-Eleven. Find your PaySlip in your Resident Center or contact us and we’ll send it to your phone.

Important Payment Reminders

No checks – This helps avoid delays, theft, or lost payments.
Need help? Call (954) 779-6053 or email us. Our team is here to help.

Go to Resident Portal - Payments

Utility Setup (Required)

Before or right after move-in, please set up your water, sewer, electricity, cable, and internet in your name. If you’re unsure which providers serve your property, we’ll be glad to help.

Service Request Policy & Maintenance Information

At Mayfair, we take your comfort seriously. Please submit only necessary and legitimate service requests so we can respond efficiently and fairly to all residents.

How to Submit a Service Request

Log in to your Resident Center.
Navigate to the Request section.
Select Create a Request.
Choose Maintenance or General Inquiry.
Add your details and click Submit Request.

Normal Service Hours:
Monday through Friday, 8 AM – 5 PM. Requests made outside of these hours will be addressed the next business day. We prioritize requests based on urgency and coordinate with multiple residents each day — thank you for your patience!

Standard Requests: We aim to complete normal requests within 7 days depending on volume and scheduling.

Cosmetic or Optional Repairs: We typically do not cover minor or cosmetic repairs (e.g., scratched floors, blinds). If you'd like, we can refer you to a handyman for out-of-pocket fixes. Larger changes require landlord approval.

Submit a Maintenance Request

In Case of Emergency

Always call 911 first if there is immediate danger. Then contact us at (954) 779-6053 to notify our team.

Referral Program

Know someone looking for a place? Refer them to us! If they move into one of our properties, you’ll receive a $50 Amazon gift card (sent electronically) as a thank-you.

Thank you again for choosing Mayfair. We’re excited to have you and look forward to serving you!